General Conditions of Sale

In the event of litigation, the French version of these GENERAL CONDITIONS OF SALE shall prevail.

  1. General information
  2. Characteristics of an article
  3. Delivery
  4. Price
  5. Import
  6. Terms of payment and security
  7. Data protection
  8. Order
  9. Acceptance of the order
  10. Invoicing and confirmation
  11. Return policy
  12. Legal property

1. General information

The order made by the customer implies his/her acceptance of the present GCS in their entirety. The contract for the sale of articles by Internet is entered into between Lucrin - a subsidiary of Lucrin SA - (hereafter refered to as "Lucrin") - and the customer. The customer confirms that he/she has the capacity to enter into a contract with Lucrin on the basis of the GCS shown on the website Lucrin.COM (hereafter referred to as "our website"). These GCS will prevail over any other condition stated on our website.

2. Characteristics of an article

All our articles are products of quality. The articles are sold with no other guarantee than that of the manufacturer. We do our best to ensure that the colors are represented as accurately as possible. However slight differences in color may be noted between the article and the one received, in particular because of the compression of the images for the Internet.

3. Delivery

The cost of the delivery to Switzerland is 6,90 CHF (including taxes) and 6,9 Euros (including taxes) and 5,18 Pounds (including taxes) and 5,99 USD for the countries in Europe and USA. For the rest of the world, shipping costs are charged according to the weight of the order and the delivery destination. In order to provide the customer with a fast and efficient mail order service, our articles are generally dispatched within 7 to 10 working days to the address indicated. The shipment is done by FEDEX.

4. Price

The prices of the invoiced items are those that are in effect on the date of the order and that are shown on the order confirmation. The prices are inclusive of all taxes for Switzerland and EU countries. For all other countries they are exclusive of VAT.

5. Import

All deliveries made in Switzerland and the European Union are cleared through customs by us and delivered as imported goods. For all other countries, the customer is responsible for taking all necessary steps with regard to the import of goods into his territory, in accordance with the law. The customer confirms that he is over 18 and that he has the right and capacity to order the goods. He also guarantees that the order conforms to the provisions of the laws in force in the country of delivery or residence of the purchaser, and that all of the information provided is accurate. Our customers are not charged any additional custom fees upon delivery of their product.

6. Terms of payment and security

When the purchaser orders an article on our site, all the payments carried out are protected. Lucrin uses the following systems of payment:

  • by credit card Visa, Eurocard, American Express and Diners International
  • by the Swiss postal service’s Postcard
  • by Paypal

This integrated system on our website is entirely protected via the Gateway server, with certificate of authentication. Confidential data (customer identification and credit card numbers) are stored only by banking partners on highly protected servers. Lucrin does not store any confidential data of customers that order on the Lucrin websites.

7. Data protection

The customer gives his/her consent that the personal data that was provided within the framework of the contractual relationship with Lucrin is safeguarded by Lucrin. The customer’s personal details are stored solely with the aim of facilitating the purchase of new articles by the customer and to ensure that the transaction runs smoothly. The personal data relating to the customer are treated confidentially and safeguarded. In no way is this data transmitted to any third parties except the delivery address to Fedex.

8. Order

The contract comes into force as soon as the order is placed by the customer and validated. From this moment, the order can only be cancelled if Lucrin is unable to send the goods within the allowed time and the customer refuses the new delivery time proposed by Lucrin.

9. Acceptance of the order

The order is accepted as soon as it has been received and validated. When sending the order, the customer automatically confirms that he/she has seen and accepted the general conditions of sale. In the event of exceptional circumstances, in particular insolvency or incorrect information, Lucrin reserves the right to refuse or accept the order from a customer.

10. Invoicing and confirmation

Each customer will receive an order confirmation by e-mail and then by post when the goods are dispatched. If the customer did not place the order by Internet, the invoice alone will serve as confirmation of the order.

11. Return policy

he customer has a right to return the article within 10 days of receipt at his/her residence. If the customer is not fully satisfied, he/she has the option of returning the goods at his/her own expense in perfect condition in their original packaging. In addition, should the article unfortunately arrive at the customer’s home in poor condition, Lucrin will be happy to exchange it. All that needs to be done is to return the damaged article with an official report from Fedex.
Please always fill the return sheet before sending back the items. You need to have a return number before return.

12. Legal property

The goods remain the property of Lucrin until paid for in full. These GCS, together with the contracts concluded in its application are governed by Swiss law. The court of jurisdiction in the event of litigation is that of Geneva in Switzerland.

Registered office:

LUCRIN SA Suisse
4 chemin des clochettes
PO Box 314
1211 Geneva 17
Switzerland

T: 0800 582 746
F: + 41 (0)22 347 78 76
@ : info@lucrin.com