Where is my order ?

Find out where it is and how you can track it

We understand that you’re eager to receive your package now that you’ve ordered it. Our team will do all we can to ensure a speedy delivery of your order. We use the most reliable courier services to ensure a fast and safe delivery of your order.

Check current order status

To check the status of your order, please enter your order number * and your email address you used to make your purchase on our website.

* check your order confirmation email or your LUCRIN account

Order tracking by email

For your convenience and privacy we send up to 4 emails for your order.

    Order confirmation
    Finishing stage
    Shipping and tracking
    Reviews and testimonials
  • 1. An order confirmation
  • 2. A finishing stage status
  • 3. A shipping notification + a tracking number
  • 4. A review request
If you can’t see them in your email inbox, you might want to check your spam folder.